I'm having problems with the FirstBuild app Please email us at email@example.com with the version of operating system you currently have installed on your phone. 2 Comments Date Votes -1 Allen Young February 20, 2018 03:48 Very expensive piece of junk 0 Michael Pines January 18, 2019 00:13 This ice maker is as reliable as any on the market. The great thing is there customer service and the technology built into the Opal. I had a issue with the lasers that tell the machine it’s full and can stop making ice and even though I was out of my one year warranty a supervisor gladly replaced it with a new one all I had to do was send back the broken one. Show me any of the other countertop ice maker companies that will do that. Great company Great ice maker.