Unopened Units
FirstBuild will provide full refunds for unopened units up to 14 business days after you have received the unit. The unit must have at least one shipping strap still attached. We will not cover shipping costs. Purchases can only be refunded back to the card that the original purchase was made on.
Opened Units
FirstBuild will provide refunds for opened units minus a 10% restocking fee up to 30 business days after you receive the unit. We will not cover shipping or packaging costs. Purchases can only be refunded back to the card that the original purchase was made on.
** If you return a unit without notifying support@firstbuild.com, we cannot guarantee you will receive credit. **
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