There could be three reasons this may be happening in Opal—especially models purchased before December 2016. If you’re experiencing this:
Check the app. You may have your schedule enabled via the iOS or Android app. When the schedule is enabled, Opal will check to see if it should be on or off once every hour. If you manually turn your Opal on, but it is scheduled to be off, it will shut off the next time it checks the schedule. This will usually occur at the top of the hour. To fix this issue, go to your app and disable the schedule. Another way to disable the schedule is to unplug your Opal, wait a few seconds, then plug it back in.
Check the ice bin. Your ice bin may not be pushed in all the way or not installed in your Opal. The ice bin must be fully inserted or Opal will turn itself off after approximately five minutes.
Clean Opal. Opal may be behaving as though it's full—even when it's not. This could indicate that Opal needs a thorough cleaning. Minerals have probably built up over time. You can purchase our Opal Cleaning Kit or watch this video on Opal Ice Chute Cleaning.
To request further support, click here: https://www.onpointwarranty.com/opal-support