The Display Ring is white (which usually indicates that the ice bin is full), but the ice bin is not full.

This could indicate a malfunctioning sensor or a buildup of minerals.
If Opal has never made ice, please contact us here so we can resolve the issue.
If Opal used to make ice, and occasionally makes ice now but will not fill the bin, you will need to clean your Opal. Minerals have probably built up over time. After cleaning, we recommend using only distilled water in your Opal. Water quality is very important to the function and required maintenance of your ice maker. Even bottled water can have high mineral content.

You can purchase an Opal Cleaning Kit or watch this video on Opal Ice Chute Cleaning.

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