Why does my ice look cloudy, hollow or misshapen?

  • The Forge Clear Ice Maker's method for making ice keeps dissolved solids like calcium and other minerals commonly found in drinking water from freezing in the ice.  Over time, these solids can build up in the water reservoir and on the internal surfaces of the ice maker. This will result in cloudy ice. To resolve this, simply run a cleaning cycle with the Forge Cleaning Solution. The cleaning kit can be purchased on our website.

  • You may need to clean Forge’s two nozzles, which are located behind the doors behind the lower ice shelf. To access the nozzles, remove the ice shelves. Lift the flaps behind the lower shelf, and feel for the two nozzles. Twist counterclockwise to release and remove. Once removed, clean thoroughly using soapy water or vinegar. Inspect and remove anything that may be clogging the nozzle. Rinse thoroughly and reinstall. Ensure the nozzles are installed properly.

  • Forge’s Clear Ice Gems don’t need to be perfectly flat to create a beautiful sphere in the Forge Ice Press. Occasionally, however, you may need to increase the size of your ice gems.

  • Forge may not have enough clearance on sides. Ensure there is at least 3 inches of clearance on each side, and 1 inch clearance in the back.

  • Forge may not have sufficient water in the reservoir. Fill the reservoir.

  • As ice is fragile, you may occasionally see a cracked ice gem. If you are seeing cracked ice more than occasionally, activate a cleaning cycle or drain and refill water reservoir with fresh water.

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