Opal Nugget Ice Maker

Videos

• Getting started
• Unboxing
• Installing the water filter
• Using the app
• Using the cleaning kit
• What does the color of the light mean?

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About Opal

• Opal Use and Care Instructions
• What kind of water works best for Opal?
• Opal Specs
• How does Opal make nugget ice?
• How big is Opal?
• Can I install Opal in a cabinet?

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Accessories

• Where can I purchase the Opal Water Filter?
• Does the Opal come with a water filter?
• Where do I order replacement parts for Opal?

App

• What features does the mobile app enable?
• How do I connect my phone to my Opal?
• I'm having problems with the FirstBuild app

Shipping

• Can I change my address before the unit ships?
• I pre-ordered my Opal in 2016. Where is it?
• How long does it take for Opal to ship?

Maintenance

• Opal Set Up
• There are white marks on the drip tray. How do I clean them?
• How do I clean the interior of Opal?
• How do I clean the exterior of Opal?
• Is the drip tray / scoop / ice bin dishwasher safe?
• There are white marks in the ice bin, drip tray, and inside Opal. Is this normal?

Refund/Warranty

• What is the refund policy for Opal?
• Cancellation Policy
• Full Opal Warranty
• If I buy an Opal from an individual or through a reselling service (like eBay), what is the Warranty?
• Replacement Process
• What type of warranty does Opal have?

Troubleshooting

• The Display Ring is white (which usually indicates that the ice bin is full), but the ice bin is not full.
• The Display Ring is blue (which usually indicates that Opal needs water), but it’s full of water.
• Opal leaks out the front.
• Opal will not turn on.
• The front button is not working.
• The display ring is flashing yellow.

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