Troubleshooting
Use the FAQs below to get immediate help, or contact us at support@FirstBuild.com for a prompt response.
- The Display Ring is white (which usually indicates that the ice bin is full), but the ice bin is not full.
- The Display Ring is blue (which usually indicates that Opal needs water), but it’s full of water.
- Opal leaks out the front.
- Opal will not turn on.
- The front button is not working.
- The display ring is flashing yellow.
- Opal makes only slush.
- Opal doesn’t make any ice at all.
- Opal is making a squeaking noise.
- Opal is making a chugging or tractor noise.
- Opal arrived dented or damaged.
- Opal shuts off after five minutes, even with the ice bin in place.
- The Display Ring isn't lit.
- The Display Ring isn’t displaying correctly.
- The interior lights are not turning on.
- The interior lights and/or display ring is very dim
- When I start Opal, it makes slush first
- Sometimes Opal makes loud pumping noises when starting up.
- Ice making schedule is off by an hour
- Opal will start, then immediately flash green and shut off, then restart again. It repeats this until I unplug it.
- Why does my Opal turn itself off when it was making ice?
- Why does Opal turn itself on after I turned it off?
- Opal is discoloring the fresh water.
- There are metallic foreign objects in Opal’s water and/or the nugget ice.
- I smell smoke when Opal is running.
- How else can I contact FirstBuild?